/* supporto.css — la pagina del supporto tecnico.
   Come consulenza.css: sta fuori dal tema, carica il foglio del tema per i
   colori e aggiunge solo quello che serve a questa pagina. */

.sup { background: var(--evo-bg, #FDFCFB); color: var(--evo-text, #1C2320); margin: 0;
  font-family: system-ui, "Segoe UI", Inter, sans-serif; }

.sup__testata { display: flex; align-items: center; justify-content: space-between;
  gap: 1rem; padding: .9rem clamp(1rem, 4vw, 3rem); background: #1F2724; }
.sup__logo img { display: block; height: 40px; width: auto; }
.sup__navtop { display: flex; gap: 1.2rem; }
.sup__navtop a { color: #FFF; text-decoration: none; font-size: .9rem; opacity: .85; }
.sup__navtop a:hover { opacity: 1; text-decoration: underline; }

.sup__corpo { max-width: 72rem; margin-inline: auto;
  padding: clamp(1.5rem, 4vw, 3rem) clamp(1rem, 4vw, 2rem) 4rem; }
.sup h1 { font-size: clamp(1.7rem, 1.2rem + 2vw, 2.6rem); line-height: 1.12; margin: 0 0 .6rem; }
.sup__h2 { font-size: clamp(1.15rem, 1rem + .7vw, 1.5rem); margin-block: 2.5rem 1.2rem;
  padding-block-end: .4rem; border-block-end: 1px solid var(--evo-line, #E2DDD4); }
.sup__sottotitolo { max-width: 64ch; line-height: 1.6; color: var(--evo-muted, #5C6660); margin: 0 0 1.4rem; }

.sup__avviso-ia { max-width: 64ch; font-size: .87rem; line-height: 1.55;
  color: var(--evo-muted, #5C6660); background: var(--evo-raised, #F5F2EC);
  border-inline-start: 3px solid var(--evo-action, #B0540E);
  padding: .9rem 1.1rem; border-radius: .5rem; margin: 0; }
.sup__avviso-ia strong { color: var(--evo-text, #1C2320); }

/* ═══ le schede degli specialisti ═══════════════════════════════════════ */

.sup__griglia { display: grid; gap: 1rem;
  grid-template-columns: repeat(auto-fill, minmax(19rem, 1fr)); }

.sup__agente { display: flex; flex-direction: column; gap: .9rem;
  background: var(--evo-surface, #FFF); border: 1px solid var(--evo-line, #E2DDD4);
  border-radius: var(--evo-r, 14px); padding: 1.2rem 1.3rem 1.3rem;
  transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease; }
.sup__agente:hover { border-color: var(--evo-action, #B0540E);
  box-shadow: var(--evo-shadow, 0 8px 24px -12px rgba(28,35,32,.18)); transform: translateY(-2px); }

.sup__agente-testa { display: flex; gap: .85rem; align-items: flex-start; }
.sup__agente-testa h3 { margin: 0 0 .2rem; font-size: 1.02rem; line-height: 1.25; }
.sup__agente-sub { margin: 0; font-size: .84rem; color: var(--evo-muted, #5C6660); }

.sup__icona { width: 2.1rem; height: 2.1rem; flex: none; color: var(--evo-action, #B0540E);
  background: #FBF3EC; border-radius: .55rem; padding: .35rem; box-sizing: content-box; }

.sup__competenze { margin: 0; padding: 0 0 0 1.1rem; font-size: .87rem; line-height: 1.5;
  color: var(--evo-text, #1C2320); flex: 1 1 auto; }
.sup__competenze li { margin-block-end: .3rem; }
.sup__competenze li::marker { color: var(--evo-action, #B0540E); }

.sup__scegli { border: 0; cursor: pointer; font: inherit; font-weight: 700; width: 100%; }

/* ═══ il dialogo ════════════════════════════════════════════════════════ */

.sup__intestazione-agente { display: flex; align-items: center; gap: .9rem; flex-wrap: wrap;
  padding: 1rem 1.2rem; background: var(--evo-raised, #F5F2EC);
  border-radius: var(--evo-r, 14px); margin-block-end: 1.2rem; }
.sup__intestazione-agente h2 { margin: 0; font-size: 1.1rem; }
.sup__cambia { margin-inline-start: auto; font: inherit; font-size: .84rem; cursor: pointer;
  background: transparent; border: 1px solid var(--evo-line, #C9C2B6); border-radius: 999px;
  padding: .4rem .9rem; color: var(--evo-muted, #5C6660); }
.sup__cambia:hover { border-color: var(--evo-action, #B0540E); color: var(--evo-action, #B0540E); }

.sup__esempi { display: flex; flex-wrap: wrap; gap: .45rem; margin-block-end: 1.4rem; }
.sup__esempio { font: inherit; font-size: .84rem; padding: .38rem .85rem; border-radius: 999px;
  border: 1px dashed var(--evo-line, #C9C2B6); background: transparent;
  color: var(--evo-action, #B0540E); cursor: pointer; text-align: start; }
.sup__esempio:hover { border-style: solid; background: #FBF3EC; }

.sup__conversazione { display: flex; flex-direction: column; gap: 1.4rem; }

.sup__domanda { align-self: flex-end; max-width: 42rem; padding: .75rem 1.05rem;
  background: var(--evo-forest, #2F4A38); color: #FFF; border-radius: 1rem 1rem .25rem 1rem;
  line-height: 1.5; white-space: pre-wrap; }

.sup__risposta { background: var(--evo-surface, #FFF); border: 1px solid var(--evo-line, #E2DDD4);
  border-radius: var(--evo-r, 14px); padding: 1.2rem 1.35rem; max-width: 52rem; }
.sup__risposta p { margin: 0 0 .8rem; line-height: 1.62; }
.sup__risposta p:last-child { margin-block-end: 0; }

.sup__passi { margin: 1rem 0 0; padding: 1rem 1.1rem 1rem 2.4rem; counter-reset: passo;
  background: var(--evo-raised, #F5F2EC); border-radius: .7rem; list-style: none; }
.sup__passi li { position: relative; margin-block-end: .6rem; line-height: 1.5; font-size: .93rem; }
.sup__passi li:last-child { margin-block-end: 0; }
.sup__passi li::before { counter-increment: passo; content: counter(passo);
  position: absolute; inset-inline-start: -1.75rem; top: .05rem;
  width: 1.25rem; height: 1.25rem; line-height: 1.25rem; text-align: center;
  background: var(--evo-action, #B0540E); color: #FFF; border-radius: 50%;
  font-size: .72rem; font-weight: 700; }
.sup__passi-tit, .sup__blocco-tit { font-size: .74rem; font-weight: 700; text-transform: uppercase;
  letter-spacing: .08em; color: var(--evo-muted, #5C6660); margin: 1.2rem 0 .5rem; }

.sup__verificare { display: flex; flex-wrap: wrap; gap: .4rem; margin: 0; padding: 0; list-style: none; }
.sup__verificare li { font-size: .82rem; padding: .3rem .75rem; border-radius: 999px;
  background: var(--evo-forest-lo, #E8EEE9); color: var(--evo-forest, #2F4A38); }

.sup__avviso { margin: 1.2rem 0 0; padding: .8rem 1rem; font-size: .84rem; line-height: 1.5;
  background: #FBF3EC; border: 1px solid #E8D5C2; border-inline-start: 3px solid #9A4A17;
  border-radius: .5rem; color: #6B3410; }

/* le schede prodotto, costruite dal server */
.sup__prodotti { display: grid; gap: .7rem; grid-template-columns: repeat(auto-fill, minmax(15rem, 1fr)); margin: 0; }
.sup__prodotto { display: flex; gap: .7rem; align-items: center; text-decoration: none;
  color: inherit; border: 1px solid var(--evo-line, #E2DDD4); border-radius: .7rem;
  padding: .6rem .7rem; background: var(--evo-surface, #FFF); }
.sup__prodotto:hover { border-color: var(--evo-action, #B0540E); }
.sup__prodotto img { width: 3.2rem; height: 3.2rem; object-fit: contain; flex: none; border-radius: .35rem; }
.sup__prodotto-nome { font-size: .85rem; font-weight: 600; line-height: 1.3; margin: 0 0 .2rem; }
.sup__prodotto-meta { font-size: .78rem; color: var(--evo-muted, #5C6660); margin: 0; }
.sup__bollo { display: inline-block; font-size: .68rem; font-weight: 700; text-transform: uppercase;
  letter-spacing: .05em; color: var(--evo-forest, #2F4A38); background: var(--evo-forest-lo, #E8EEE9);
  border-radius: 999px; padding: .1rem .45rem; margin-inline-start: .35rem; }

.sup__letture { margin: 0; padding: 0; list-style: none; display: flex; flex-direction: column; gap: .35rem; }
.sup__letture a { font-size: .87rem; color: var(--evo-action, #B0540E); text-decoration: none; }
.sup__letture a:hover { text-decoration: underline; }

/* ═══ attesa, errore, modulo ════════════════════════════════════════════ */

/* display:flex vincerebbe su [hidden], che vale solo quanto un display:none
   nel foglio dell'utente: senza questa riga l'attesa resta sempre in pagina. */
.sup__attesa[hidden] { display: none; }
.sup__attesa { display: block; margin-block: 1.6rem; }

.sup__stato { max-width: 52rem; background: var(--evo-surface, #FFF);
  border: 1px solid var(--evo-line, #E2DDD4); border-radius: var(--evo-r, 14px);
  padding: 1.1rem 1.25rem 1.2rem; }
.sup__stato-riga { display: flex; align-items: baseline; justify-content: space-between;
  gap: 1rem; margin-block-end: .7rem; }
.sup__stato-fase { font-weight: 700; font-size: .95rem; }
.sup__stato-tempo { font-size: .82rem; color: var(--evo-muted, #5C6660);
  font-variant-numeric: tabular-nums; white-space: nowrap; }

.sup__barra { height: 6px; border-radius: 999px; background: var(--evo-raised, #F5F2EC); overflow: hidden; }
.sup__barra-avanza { height: 100%; width: 3%; border-radius: 999px;
  background: linear-gradient(90deg, #B0540E, #E8751A); transition: width .35s ease; }

.sup__stato-passi { margin: .9rem 0 0; padding: 0 0 0 1.6rem; list-style: none;
  counter-reset: fase; font-size: .86rem; }
.sup__stato-passo { position: relative; margin-block-end: .35rem;
  color: var(--evo-muted, #5C6660); }
.sup__stato-passo::before { counter-increment: fase; content: counter(fase);
  position: absolute; inset-inline-start: -1.6rem; top: .08rem;
  width: 1.1rem; height: 1.1rem; line-height: 1.1rem; text-align: center;
  border-radius: 50%; font-size: .66rem; font-weight: 700;
  background: var(--evo-raised, #F5F2EC); color: var(--evo-muted, #5C6660); }
.sup__stato-passo.corrente { color: var(--evo-text, #1C2320); font-weight: 600; }
.sup__stato-passo.corrente::before { background: var(--evo-action, #B0540E); color: #FFF; }
.sup__stato-passo.fatto::before { content: "✓"; background: var(--evo-forest, #2F4A38); color: #FFF; }

/* ═══ il sigillo della verifica, in testa alla risposta ════════════════ */

.sup__verifica-testa { display: flex; align-items: center; justify-content: space-between;
  gap: .8rem; flex-wrap: wrap; margin-block-end: 1rem; padding-block-end: .8rem;
  border-block-end: 1px solid var(--evo-line-soft, #EFEBE4); }
.sup__sigillo { display: inline-flex; align-items: center; gap: .45rem; font-size: .79rem;
  font-weight: 700; letter-spacing: .02em; color: var(--evo-forest, #2F4A38);
  background: var(--evo-forest-lo, #E8EEE9); border-radius: 999px; padding: .3rem .75rem; }
.sup__sigillo-punto { width: .45rem; height: .45rem; border-radius: 50%;
  background: var(--evo-forest, #2F4A38); flex: none; }
.sup__verifica-tempo { font-size: .78rem; color: var(--evo-muted, #5C6660);
  font-variant-numeric: tabular-nums; }

.sup__correzioni, .sup__riserve { margin: 0; padding-inline-start: 1.1rem; font-size: .88rem;
  line-height: 1.5; }
.sup__correzioni li { margin-block-end: .3rem; }
.sup__correzioni li::marker { color: var(--evo-forest, #2F4A38); }
.sup__riserve li { margin-block-end: .3rem; color: #6B3410; }
.sup__riserve li::marker { color: #9A4A17; }

.sup__fonti { margin: 0; padding: 0; list-style: none; display: flex; flex-wrap: wrap; gap: .4rem; }
.sup__fonti a { display: inline-block; font-size: .79rem; text-decoration: none;
  color: var(--evo-muted, #5C6660); background: var(--evo-raised, #F5F2EC);
  border: 1px solid var(--evo-line, #E2DDD4); border-radius: 999px; padding: .25rem .7rem;
  max-width: 22rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sup__fonti a:hover { border-color: var(--evo-action, #B0540E); color: var(--evo-action, #B0540E); }

.sup__errore { margin-block: 1.2rem; padding: .9rem 1.1rem; border-radius: .7rem;
  background: #FBF3EC; border: 1px solid #E8D5C2; border-inline-start: 3px solid #9A4A17; }

.sup__form { margin-block-start: 1.8rem; max-width: 52rem; }
.sup__label { display: block; font-weight: 700; margin-block-end: .5rem; }
.sup__form textarea { width: 100%; padding: .9rem 1rem; font: inherit; line-height: 1.5;
  border: 1px solid var(--evo-line, #E2DDD4); border-radius: .7rem; background: #FFF; resize: vertical; }
.sup__form textarea:focus { outline: 2px solid var(--evo-action, #B0540E); outline-offset: 1px; }
.sup__azioni { display: flex; align-items: center; justify-content: space-between;
  gap: 1rem; margin-block-start: .7rem; }
.sup__contatore { font-size: .8rem; color: var(--evo-muted, #5C6660); }
.sup__form button { border: 0; cursor: pointer; font: inherit; font-weight: 700; }
.sup__form button[disabled] { opacity: .55; cursor: not-allowed; }

.sup__nota-finale { margin-block-start: 2rem; font-size: .85rem; color: var(--evo-muted, #5C6660); }
.sup__nota-finale a { color: var(--evo-action, #B0540E); }

.sup__pie { border-block-start: 1px solid var(--evo-line, #E2DDD4);
  padding: 1.5rem clamp(1rem, 4vw, 3rem); font-size: .83rem; color: var(--evo-muted, #5C6660); }
.sup__pie a { color: inherit; }

@media (max-width: 640px) {
  .sup__intestazione-agente { gap: .6rem; }
  .sup__cambia { margin-inline-start: 0; width: 100%; }
  .sup__domanda { max-width: 100%; }
}